If you really need antimalware software, then invest in other companies like Norton or Mcafee that I've used in the past with no problems. 1) Learn coding to try and get it off that way or 2) Factory reset my entire pc just so I can get that ridiculous programme off (if that even works) Sophos is built like and acts like malware using up all my CPU and memory whilst being virtually impossible to uninstall. Nothing has worked so I have 2 options now.
Their customer support is almost non-existent, and I have to use online forums to try and resolve my issue. I don't have that password and have never received one. I've tried every conceivable method to get this programme of my pc but can't, why? because it all boils down to a simple but questionable feature called tamper protection that requires a password to get it to uninstall of your PC (I have seen many reviews where it doesn't even fully uninstall from the pc).
It is using up all of my CPU and memory when I'm just on my desktop with no apps open. This product has suddenly just appeared on my pc, and I can't get it off. I am now looking for a new anti virus provider that can look after me as my degree is in physics and not computer science! My question is that I thought I had bought Sophos so that it would clean threats up for me. Then gave me a US (I am in Spain) phone number for help. Tech support gave me more advanced techy reading to do.
I went to the help facility and the person there told me to talk to tech support. Please follow the instructions for removing applications." Which led me to a load of technical stuff I don't understand (remember I am a Home user). The system told me I had this - Coinhive JavaScript cryptocoin miner Then I went to "read more" and there was something that could be dowloaded "to clean up viruses that my software has missed"! Some advert for Sophos! Then I read this "Recovery Instructions: Cleanup for this potentially unwanted application (PUA) is available with Sophos Anti-Virus for Windows 2000/XP/2003, version 6.0. I thought Sophos Home was supposed to take care of security for me.
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